Privacy Policy

Pakse International Hospital ("we") respects the privacy and prioritizes the Personal Data Protection Act (PDPA) of all our users. To comply with personal data protection standards, this policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

Identification Information: Full Name

Contact Information: Telephone Number, Email

Technical Information: IP Address, Cookies, Device Information, and Browsing History

2. Purposes of Data Collection and Use

To provide medical services, doctor appointments, and related transactions.

To verify identity and manage user accounts.

To improve website performance and develop services.

To communicate, inform, provide information, offer benefits, or answer user inquiries.

To comply with medical laws and regulations.

3. Cookies

The website uses cookies necessary for operation and analytics cookies (Google Analytics / Meta Pixel) which only activate when you click the "Accept" cookie banner. You can refuse or delete cookies from your browser.

4. Disclosure of Information to Third Parties

We will not disclose your personal information to third parties unless we have your consent.

This includes disclosure to external service providers that assist in operations (e.g., IT systems, payment service providers) under a confidentiality agreement.

This is in accordance with orders from government agencies, laws, or court orders.

5. Data Retention Period

We will retain your personal data for the period necessary for the stated purposes or as required by law/medical regulations.

6. Security Measures

We have appropriate technical and administrative measures in place, such as data encryption and access restrictions, to prevent data loss, unauthorized access, or disclosure.

7. User Rights

You have the following legal rights regarding personal data protection:

The right to access, request a copy of, or request correction of data.

The right to request the deletion, destruction, or suspension of data use.

The right to withdraw consent or object to data processing.

8. Contact Channels

If you have any questions about the privacy policy or wish to exercise your rights regarding personal data, please contact us through the channels on the Contact Us page.